Terms Of Business

By accepting our services or purchase of goods, you the client contractually agree to our Terms of Business. Please use the link below to view the complete Terms of Business, which you are advised to read. The key points for our Equine clients are:

• Estimates: Written estimates can be provided.

• Animal Insurance: We always encourage small animal and private equine clients to have appropriate animal insurance. Any insurance is an agreement between you and the insurance company – and not with the Practice. You will normally need to settle your invoice with us within our normal payment terms, which may be before your insurance company has settled your claim. By specific arrangement, we may defer this requirement on the basis that your insurance form is signed so payment is made direct to us and that your insurance company have agreed to the claim in principal. You will still need to pay for any excess and costs not covered by insurance (e.g. livery) within the normal terms and any costs later rejected by your insurance company. We are not allowed to liaise or negotiate with the insurance company on your behalf.

• Payment Terms: Invoices are to be settled within 30 days of the end of the month the invoice is dated. Certain procedures may require payment in advance, such as Vettings or large surgical procedures. For larger clients (e.g. Studs or Livery Yards), where it has been agreed, collated monthly invoices will be sent. New clients may be required to prepay (or guarantee with a credit/debit card) for services or goods until an account with us has been set-up. New clients maybe credit referenced.

• Overdue Accounts: Will be charged interest at Base Rate + 8% pa plus administration costs.

• Payment Methods: Switch, Visa, Mastercard credit/debit cards, online banking, postal order or cheque. Large permanent Equine clients can spread their costs evenly over the year through a Standing Order. (see full Terms of Business for details)

• Disputes: To be made in writing within 7 days.

For our full terms of business please click here.