Contact our Equine Team

The following information and directions are provided to ensure your appointment at our clinic runs as smoothly as possible.

• It is the owner’s/agent’s responsibility to unload and load their horses.  Please ensure your horse travels with a handler capable of loading and unloading the horse.
• Please do not bring any dogs to the clinic.  If this is unavoidable they MUST remain in your vehicle
• Please report to reception with your horse’s passport on arrival and BEFORE unloading your horse. (Remember it is a legal requirement to transport your horse with its passport).
• If your horse is having a general anaesthetic, its shoes need to be removed prior to arrival.  All feed and hay should be withdrawn by midnight on the day prior to admission.  Water should be made available at all times.
• Please leave each horse with a well-fitting head collar and lead rope, and any rugs the horse may require.
• Please inform us of any special instructions regarding your horse – e.g. allergies/previous reactions to drugs/unusual behaviour.  It is your responsibility to inform us of any potentially dangerous behaviour.
• You will need to have read and signed the appropriate Consent Form prior to any procedure being carried out.
• If you are remaining at the clinic whilst your horse is examined/treated, then please feel free to use the waiting room and the tea/coffee making facilities.  As the clinic can be a busy place, for your own safety please DO NOT walk around the yard unescorted.

The veterinary surgeon will call you after the procedure to discuss your horse’s progress and we will update you daily if your horse is being kept in overnight.

Although we understand that this can be a worrying time for you, it would be helpful if you waited for the veterinary surgeon to call you rather than contacting the clinic to ask about your horse’s progress, as the vet may not always be immediately available to talk to you.