Emergencies

Emergencies

Hampden Veterinary Hospital proudly provides a 24 hour emergency service run by our team of dedicated vets for all of our regular clients.  To access this care out of hours please call our hospital number 01296 423666.

Although we have minimised any additional charges to you in providing an Out of Hours Emergency Service, you will appreciate that there are increased costs in having both vets, nurses and facilities available 24/7.  We believe the relatively small additional charges provide great value for the peace of mind it gives you.

All veterinary practices are required to provide a 24 hour emergency service.  Your vet has your animal’s records and so should be able to provide you with the care that is required.  However many small animal practices have arrangements/contracts with other practices or emergency clinics to provide 24 hour care for their own regular clients when their own clinic is closed.  This should be stated on their web site and other client information.  If this is the case you would normally be required to take the animal to the emergency clinic which may require up to a 25 minute drive from your usual veterinary practice. 

It is your responsibility to check how and where your vet provides urgent care when you register with them.

We have to prioritise our resources, (out of hours vet, nurse, kennels, and facilities) to cater for our own registered clients and are not expected to provide such a service for neighbouring practices who should have their own arrangements.

We are not the equivalent to an A&E department, if however your animal is registered elsewhere and has a life threatening emergency we will provide immediate care if at all possible.

Small Animal Emergencies

We are happy to advise that we provide our own Out of Hours services from our Hospital in Aylesbury, using our own vets, nurses and receptionists. This provides you with the confidence that your pets continue to receive the highest quality Continuity of Care, which is Local and Convenient.

As a Hospital we have clinical staff on site 24/7 to ensure that you pet receives all the attention and care required.

Who to call: Call  01296 423 666 24 hours a day

The receptionist will take your details and ask you about the symptoms your pet is showing. In consultation with our clinical staff, you will be advised to the next course of action and/or where to take your pet.

Where to go: Depending on the nature of the emergency or time of day, you will be asked to take your pet to either the nearest Branch Surgery or direct to our Hospital.

Charges: Out of Hours, additional surcharges apply to our normal fees.

Regular clients (includes pet being regularly vaccinated by the Practice) are charged a discounted out of hours surcharge. Should an out of hours home visit be requested then additional fees will be charged.

Non-Registered client (including those pets not regularly vaccinated by the Practice) are charged a NON discounted out of hours surcharge . Should an out of hours home visit be requested then additional fees will be charged.

Equine Emergencies

Who to call: Call our Equine Office on 01296 745 374

Charges: During normal working hours there is an additional surcharge for attending emergencies.  Outside of this, an "Out of Hours Visit" surcharge is charged.

Farm Emergencies

Who to call: Call our Farm Office on 01296 745 376

Charges: During normal working hours there is no additional surcharge charged. Outside of this, an "Out of Hours Visit" surcharge is charged.